FAQ's

FAQ

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed(some high-demand products need 5-7 days to be shipped). Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. Then:

 1) You may visit our website  and click on our  Track your order page and enter the tracking number.

2) You may also log in into your Cozystyles account and view Order Status page to find the real-time update of your shipment.

If you did not receive the order tracking number or did not find any updates under our Order Status page after 7 business days, please contact us immediately and we will do all we can to investigate. 

Q: How long does shipping take?

A:  Our warehouses are located around the world. Every product has its own estimated shipping time in its page. For domestic orders in the United States, it will normally take 8 to 14 business days.  International orders mostly arrive in about 3 weeks, but please allow up to 30 days.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be cleaned.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. 

 

*If you have any additional questions that has not been addressed in our FAQ. Please contact us at info@cozystyles.com  and we will get back to you as soon as possible.